A communications policy template covering internal and external communication, the media and social media, emergencies, confidentiality and planning communications.
This policy template is supplied in fully editable MS Word format and can be easily customised and edited. The document uses pre-defined style formatting throughout, with all text in Calibri font for improved readability.
The following document labelling is included in the footer:
- Policy number and title
- Information-classification
- Version
- Page number / total pages
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Further guidance on communication:
Download this policy template with your company name and logo already added!
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To get access to this file please click on Add to Cart to purchase for immediate download. If you have an alphaZ Subscription just click on Download Files to view all the files available to download. This policy is also included in the ISO 9001 Toolkit and the ISO 14001, ISO 45001, ISO 27001, ISO 22301 and ISO 42001 toolkits, including the integrated toolkits that combine them, so the toolkit route gives you this file plus everything else you need in one download. It is also included in the FORS Toolkit.
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Communications Policy Template
A communications policy template committing to communicate clearly, accurately and on time, and to promote participation and feedback from workers and other interested parties. It applies to everyone who communicates on the organisation's behalf, including temporary and agency workers and contractors.
The policy has Approved By and Date Approved fields and carries a Public information classification, so it can be shared with workers, clients and other interested parties.
What the Communications Policy Covers
- Communication principles - clear, accurate, timely communication through approved channels, planned for the audience, including language, culture, literacy and disability
- Internal communication - the management system and policies, objectives and management review, structure and responsibilities, induction, training and consultation, updates, meetings, and feedback and reporting schemes
- External communication - information to interested parties in good time, responding to them, and information for contractors and visitors
- Conduct - polite and professional communication, company branding, sharing documents in line with their information classification, and no personal opinions that could damage reputation
- Media - media contact only by top management or authorised persons, with a holding response for enquiries
- Social media - what workers must not post, making clear personal views are their own, and rules for company accounts
- Emergencies and disruption - communication following the emergency and business continuity arrangements
- Confidentiality and information security - protected information communicated securely, with the recipient's identity confirmed before personal data is shared
- Planning communications - requirements, audience, content, timing, who communicates and how
Using the Policy
Add your company name and logo, check each commitment matches what your organisation does and edit any that do not, then approve and date the policy and share it with workers and anyone else who needs to see it.
Who Needs a Communications Policy?
Organisations working to ISO management system standards, which ask for the internal and external communications relevant to the management system to be determined, including what, when, with whom and how.
Included in the ISO 9001 Toolkit
This policy is part of the ISO 9001 Toolkit and is also included in the ISO 14001, ISO 45001, ISO 27001, ISO 22301 and ISO 42001 toolkits and every alphaZ ISO toolkit that combines them.
Works with the Communications Procedure and Register
The PP-1-12 Communications Policy Procedure sets out the communication arrangements, and the F-IMS43 Communications Register and F-Q76 Communications Planner record the communications that are planned.
Document Control
The footer carries the policy number and title, information classification, version and page numbers, and the approval fields record who approved the policy and when, so it can be controlled with the rest of your management system documents and listed on a document register such as the F-IMS20 Document Register.
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