The Quality Policy template outlines an organisation’s commitment to meeting customer requirements. It also provides an overview of the organisation’s integrated management system, its commitment to continuously improve the quality of its services and management systems and a commitment to ensure the ongoing training and development of its workers.

This policy is a requirement for organisations that seek to reach compliance with ISO 9001:2015. It can be edited to suit this purpose, however care must be taken if amending the document for ISO 9001 as there are specific elements the standard requires the policy to cover: -

• A framework for setting quality objectives
• A commitment to satisfy applicable requirements
• A commitment to continual improvement of the organisation’s integrated management systems

Like all other policies this document should be retained, filed correctly and made available to interested parties.