All alphaZ Documents
P-95 Code of Conduct when Dealing with Consumers
A code of conduct template for dealing with consumers, written to customers as a list of service commitments, with a 2 working day acknowledgement. Effective Policy Templates This policy templat..
P-96 Consumer Enquiries and Complaints Procedure
A consumer enquiries and complaints procedure template written to consumers, covering who can complain, how, timescales, the outcome and what happens if they are not satisfied. Effective Policy T..
P-97 Equality and Diversity Policy
A one-page equality and diversity policy template with the commitments, protected grounds, harassment by colleagues and third parties, and how to raise a concern. Effective Policy Templates This..
P-99 Violence and Aggression Policy
A violence and aggression policy template with a clear definition and examples, the responsibilities of managers and staff, and how the risk assessment is kept up to date. Effective Policy Templa..
P-100 Cloud Computing Policy
A short cloud computing policy template: authorised services only, terms reviewed, no shared log-ins, decisions on what goes in the cloud, and no personal cloud accounts. Effective Policy Templat..
P-101 Shared Data Responsibility Model Policy
A shared data responsibility model policy template for data held in the cloud, with a review before use, data protection assessment and a register of who is responsible for what. Effective Policy..
P-102 Data Ownership Policy
A data ownership policy template that treats data as a business asset, with registers of the data held and a named owner for every data asset. Effective Policy Templates This policy template is ..
P-103 Sickness and Absence Policy
A sickness and absence policy template with clear reporting rules, return to work, long-term absence, medical appointments, disability related absence and compassionate leave. Effective Policy Te..
P-104 Protecting Children and Vulnerable Adults Policy
A safeguarding policy template covering principles, criminal record checks, a designated safeguarding lead, reporting concerns and referrals, with a second version that names the legislation. Eff..
P-105 Construction Products Regulations Policy
A construction products policy template covering approved suppliers, supplier quality, UKCA and CE marking checks, product classification, installation checks and counterfeit items. Effective Pol..
P-106 Mental Health and Wellbeing Policy
A mental health and wellbeing policy template covering the workplace factors that affect mental health, confidentiality, reasonable adjustments, stress risk assessment and how to ask for support. ..
P-107 Anti-Money Laundering Policy
An anti-money laundering policy template with a zero tolerance position, three simple rules for workers, practical controls and how to report a suspicion. Effective Policy Templates This policy ..
P-108 Hospitality and Gifts Policy
A hospitality and gifts policy template covering receiving and giving gifts, what can be accepted without recording, and what goes on the gifts register. Effective Policy Templates This policy t..
P-109 Hybrid Working Policy
A hybrid working policy template covering eligibility, the assessment before starting, what must be in place at home, and the information security rules that still apply. Effective Policy Templat..
P-110 Net Zero Policy
A net zero policy template with the commitment, a guidance line for your target year and interim targets, the measures that support it and the principles workers follow. Effective Policy Template..
P-111 Biodiversity Policy
A short biodiversity policy template with four commitments to reduce biodiversity loss, delivered through the environmental management system and the supply chain. Effective Policy Templates Thi..
P-112 Remote Working Policy
A remote working policy template covering the assessment before starting, what must be in place, reporting changes, and the information security rules that still apply away from the office. Effec..
P-113 Intellectual Property Policy
An intellectual property policy template covering copyright checks before buying, licensing, original work, awareness training, reporting infringement and IP in contracts. Effective Policy Templa..
P-114 Cyber Security Policy
A cyber security policy template covering responsibilities, an asset register with proportionate controls, logging, incident response and backups, home working and suppliers. Effective Policy Tem..
P-115 Consumer Vulnerability Policy
A consumer vulnerability policy template setting out nine service principles and the management system arrangements that support them. Effective Policy Templates This policy template is supplied..
P-118 Third Party Representatives Policy
A third-party representatives policy template giving frontline staff guidance on authenticating mandates, third parties without a mandate, interpreters, and protecting consumers from harm. Effect..
P-119 Building Safety Act Policy
A building safety policy template covering your role on each project, competence, building regulations, construction products, building information, reporting concerns and occupied buildings. Eff..
P-0 Blank Policy Template
A blank policy template set up in the same format as the alphaZ policies, so a policy you write yourself matches the rest of the set. Effective Policy Templates This policy template is supplied ..
P-120 Artificial Intelligence Policy
An AI policy template for an ISO 42001 AI management system, with a second, practical AI use policy for organisations that simply want rules for using AI tools. Effective Policy Templates This p..
P-121 Sexual Harassment Policy
A sexual harassment policy template covering the prevention steps, third parties, a dedicated person for reports, training, acknowledgement and monitoring. Effective Policy Templates This policy..
P-122 Carbon Management Policy
A carbon management policy template with five measures to reduce your carbon footprint, a framework for carbon objectives and review after significant changes. Effective Policy Templates This po..
P-123 Behavioural Management Policy
A behavioural management policy template that defines bullying, harassment, aggression and victimisation in plain terms and sets out how complaints are raised and handled. Effective Policy Templa..