This example risk assessment has been prepared using the
F-HS20 General Risk Assessment form template - a purpose-built template designed to focus entirely on what matters: identifying hazards, rating risk and recording controls, without any unnecessary fields getting in the way.
The file is supplied in fully editable MS Word format and can be easily customised and saved to Google Docs format if required. The document uses pre-defined style formatting throughout with styles to match the risk-ratings which are input using select boxes pre-populated with all possible risk ratings. All text is in Calibri font for improved readability.
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- Form number and title
- Information-classification
- Version
- Page number / total pages
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Retail Environment Risk Assessment
This fully completed retail environment risk assessment example has been prepared by a qualified health and safety professional. It covers a typical range of hazards associated with work activities in a retail environment including customer service, stock replenishment, shelf stacking, cash handling, and delivery receipt, and can be used as a starting point when developing your own risk assessment documentation.
What Does This Retail Environment Risk Assessment Cover?
This risk assessment identifies the key hazards associated with retail environment including;
- Manual handling injuries from lifting stock deliveries, roll cages, and replenishment boxes causing musculoskeletal disorders
- Falls from steps and kick stools during shelf stacking and high-level stock retrieval
- Slips and trips on retail floors from spilled products, wet floors, and delivery packaging
- Customer violence and aggression towards staff during disputes, theft confrontations, and high-pressure periods
- Lone working risk for staff opening and closing outside normal hours or working in isolated areas
Each hazard includes an inherent risk rating and a listing of applicable control measures covering areas such as;
- Manual handling training; roll cages, pallet trucks, and assisted lifting for heavy or bulky stock
- Kick stools and purpose-built steps used for high-level shelf work; ladders prohibited for routine replenishment
- Spill kits at key locations; wet floor signs deployed immediately; floor inspection programme in place
- Staff trained in de-escalation; no challenge policy for theft; CCTV and lone worker alarm systems
- Lone worker check-in procedure; buddy system for opening and closing; lone working policy communicated to all staff
A residual risk rating is then assigned to each hazard, demonstrating how effective risk management can be used to reduce the overall risk to a tolerable level.
A Professional, Easy-to-Use Risk Assessment Template
This document uses colour-coded header styles matched to risk ratings, making it quick to read and easy to communicate during toolbox talks and worker training. A built-in risk rating matrix supports consistent evaluation of likelihood and consequence, and hazard pictograms using internationally recognised ISO warning symbols are included alongside relevant hazard entries — improving clarity and helping to highlight risks and mandatory controls.
The result is a completed risk assessment that looks professional, reads clearly, and demonstrates a structured and effective approach to risk management.
Who Is This Retail Environment Risk Assessment Suitable For?
This retail environment risk assessment is suitable for health and safety advisers, retail managers, store supervisors, and any employer operating retail premises with a duty to assess risks under the Health and Safety at Work etc. Act 1974. It can be implemented as a standalone document or as part of a broader occupational health and safety management system aligned with ISO 45001.
Note: This example risk assessment is supplied for use as guidance only and should be reviewed and completed by a competent person.