F-Q10 Significant Problem / Incident / Complaint Form
| File Reference : | F-Q10 Significant Problem / Incident / Complaint Form |
Logging issues, non-conformances and problems is very important for a successful management system. This simple form allows you to capture all of the relevant details to ensure corrective action has been taken and any issues are resolved.
This form template is supplied in fully editable MS Word format and can be easily customised and edited. The document uses pre-defined style formatting throughout, with all text in Calibri font for improved readability.
The following document labelling is included in the footer:
- Form number and title
- Information-classification
- Version
- Page number / total pages
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Further guidance on nonconformity and corrective action:
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Significant Problem, Incident and Complaint Form Template
A form for capturing a significant problem, incident or customer complaint and working it through to closure. It records the issue and any immediate containment, the finding, the corrective action to put it right now and the preventative action to stop it recurring, then a final review to verify the action was effective.
ISO 9001 requires nonconformities to be controlled, corrected and prevented from recurring (clause 10.2). This form gives you a single, structured record that follows a problem from the moment it is raised through to a verified, closed corrective action.
Built for ISO 9001 Corrective Action
The form captures what clause 10.2 expects you to record:
- The issue and any immediate containment action taken
- The finding - the result or effect of the issue
- The corrective action to put the issue right now
- The preventative action to stop it happening again, and a final review verifying the action worked
What's Included in this Problem, Incident and Complaint Form
The form is set out so an issue can be captured and closed in one place:
- Header - date and who raised the issue
- Issue summary - a description of the issue and any containment action
- Finding - what the result of the issue was
- Corrective and preventative action - what to do now and what to change to prevent recurrence
- Final review - reviewed by, date closed, and verification that the action taken was effective
Who Needs this Form?
Any organisation needs a consistent way to capture and resolve problems, incidents and complaints. It suits any business that wants issues dealt with properly rather than forgotten, and supports the nonconformity and corrective action requirements of ISO 9001 and every ISO management system.
Included in Every alphaZ ISO Toolkit
This form (V1) is part of the ISO 9001 Toolkit and, because handling nonconformity is a requirement of every standard, is included in every alphaZ ISO toolkit.
Pairs with the Improvement Request
Where an issue points to a better way of working rather than a fault, capture it on the F-Q16 Improvement Request, and track the resulting actions on the F-Q28 Actions Register.