This training presentation covers the ISO 22458:2025 - consumer vulnerability management systems standard. 

The presentation can be implemented to train staff in awareness of the standard, it is a useful resource if the company regularly deals with vulnerable consumers. 

Presentation covers;

• History of ISO 22458
• Overview of the ISO 22458 standard
• Clauses 1,2 & 3
  
• Clause 4 Organisational commitment, principles and strategy 
  
• Clause 5 Inclusive Design 
  
• Clause 6 Resources to support service delivery 
  
• Clause 7 Identifying Consumer Vulnerability 
  
• Clause 8 Responding to Consumer Vulnerability 
• Clause 9 Monitoring, Evaluation and Improvement