F-IMS51 Customer Complaints Register
| File Reference : | F-IMS51 Customer Complaints Register |
Complaints are easier to deal with once they are written down. This register logs each one with the date, the customer, what went wrong and what was done.
This register template is supplied in fully editable MS Word format and can be easily customised and edited. The document uses pre-defined style formatting throughout, with all text in Calibri font for improved readability.
The following document labelling is included in the footer:
- Register number and title
- Information-classification
- Version
- Page number / total pages
alphaZ documents - beautifully designed, tried and tested register templates. No junk, jargon or unnecessary content. Simple and usable register templates
developed over 25 years through practical use in the real world.
Further guidance on complaints:
Download this register with your company name and logo already added!
Document Preparation available with all document toolkits.
To get access to this file please click on Add to Cart to purchase for immediate download. If you have an alphaZ Subscription just click on Download Files to view all the files available to download.
If you'd like hands-on help handling customer complaints and feedback, or with collecting customer feedback on an ongoing basis, our remote support services provide direct expert input from our team, by the day, by project, or on an ongoing basis.
Customer Complaints Register Template
The Customer Complaints Register is a Word template for logging customer complaints as they are received, with the date, who logged the complaint, the customer details, the nature of the complaint and the action taken.
What's Included in this Register
- Date and Logged By - when the complaint was received and who recorded it
- Customer Details - who made the complaint
- Nature of Complaint - what the complaint was about
- Action Taken - what was done to resolve it
Built for Customer Satisfaction and Corrective Action
- Gives a record of complaints that can be reviewed for trends
- Supports monitoring customer satisfaction in ISO 9001
- Links each complaint to the action taken
Who Needs a Customer Complaints Register?
Any business that wants a simple running log of complaints, and organisations working to ISO 9001 that need to show complaints are recorded, acted on and reviewed.
Using the Register
Log every complaint when it is received, however minor, with the customer details and a clear description of what they are unhappy about. Record what was done to resolve it, so the register follows each complaint through to its outcome.
Register or Investigation Form?
The register is the running log: every complaint goes on it, with a short note of the action taken. Where a complaint is serious, or needs investigating before it can be closed, record the detail on the F-Q10 Significant Problem, Incident and Complaint Form and note in the register that a form has been raised.
Learning from Complaints
Reviewed together, the entries show more than any single complaint:
Document Control
The footer carries the register number and title, issue, information classification and page numbering. The register can be listed with your other controlled documents on the F-IMS20 Document Register.
Works with the Complaints Policy
Other alphaZ documents for complaints and feedback:
We can help you set this up
A day of remote support can be spent setting up this register with your own information, alongside any other documents your management system needs. Tell us what you need and we will plan the day around it.
Remote Support