Policy-procedure which details the guidelines and procedures to be followed when dealing with customer enquiries, quotes and sales.

Procedure includes;

- Applicability

- Enquiries

- Quotes

- Sales

Procedure outlines the process to be followed when dealing with enquiries to ensure dealt with promptly, courteously and professionally.

Where enquiries are logged, how dealt with and responsibility, the quotes process and follow up and management all detailed in this policy.

The process to be followed once quote accepted and sales agreed also detailed.

[Information Classification: Business Use]