ER5 Customer Feedback Analysis Register
File Reference : | ER5 Feedback Analysis Register |
This register can be used to log responses to customer questionnaires.
Designed to correspond to F-Q12 - Customer Questionnaire, the column headings on 'Feedback Data' data input sheet match the questions on the F-Q12 feedback form template so that responses can be quickly and easily logged including details of any comments.
Entered data can then be reviewed on the Analysis sheet which compiles and displays scored average ratings and also graphical charts to visually review any trends.
Analysis sheet allows date range to be specified and to only display data from the entered date range to show trends or rating for a particular time frame and also displays overview of rating per year over a 9 year range so can review trends over a longer timeframe.
Feedback analysis scoring can be used as a measurable objective for ISO 9001 compliance.