GG-1-04 Problems Complaints Customer Care
| File Reference : | GG-1-04 Problems Complaints Customer Care |
General guidance on problems, complaints and customer care.
Topics covered;
- Problems and Complaints Procedure
- Completing the problems form
- Review of Problems and Complaints (Analysis of problems and Root Cause analysis)
- Dealing with Customer Complaints
- Customer Care
[Information Classification: Business Use]
To access this file, visit the training talk - TT-1-04