F-Q70 Root Cause Problem Review
| File Reference : | F-Q70 Root Cause Problem Review |
This form can be used to conduct a root-cause analysis for any problems that have occurred or keep re-occuring. The form allows for causes such as physical/human/organisation to be assessed with details of the root cause and if further review is required.
This form template is supplied in fully editable MS Word format and can be easily customised and edited. The document uses pre-defined style formatting throughout, with all text in Calibri font for improved readability.
The following document labelling is included in the footer:
- Form number and title
- Information-classification
- Version
- Page number / total pages
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Root Cause Problem Review Template
A root cause problem review for getting to the real reason behind an issue or trend - working through the possible physical, human and organisational causes, the interested parties affected, and the underlying root cause, then reviewing whether existing controls address it and whether further action is needed. It structures proper problem-solving.
ISO 9001 clause 10.2 expects organisations to determine the causes of nonconformities so they can be stopped from recurring. A structured root cause review is how you move from firefighting symptoms to fixing the underlying problem.
Built for Getting to the Root Cause
The review works through the causation the standard wants understood:
- A description of the issue or trend
- The possible physical, human and organisational causes
- The interested parties affected
- The underlying root cause, and whether existing controls address it
- Whether further action is required or a new issue should be raised
What's Included in this Root Cause Problem Review
The form is set out as a single review:
- Header - completed by and date
- Issue and causes - a description of the issue or trend and the possible physical, human and organisational causes
- Impact - the interested parties affected
- Root cause and action - the underlying root cause, a review of whether current controls address it, and whether further action is needed
Who Needs a Root Cause Problem Review?
Any organisation that wants to solve recurring problems properly rather than repeatedly patching symptoms - quality, operations and management teams. It suits businesses working to ISO 9001 that need to evidence they get to the cause of issues.
Pairs with the Non-Conformance Review
Where a specific non-conformance needs the full corrective-action loop recorded, the F-Q69 Non-Conformance Review takes the issue from raising to closure.