P-95 Code of Conduct when Dealing with Consumers
| File Reference : | P-95 Code of Conduct when Dealing with Consumers |
A code of conduct template for dealing with consumers, written to customers as a list of service commitments, with a 2 working day acknowledgement.
This policy template is supplied in fully editable MS Word format and can be easily customised and edited. The document uses pre-defined style formatting throughout, with all text in Calibri font for improved readability.
The following document labelling is included in the footer:
- Policy number and title
- Information-classification
- Version
- Page number / total pages
alphaZ documents - beautifully designed, tried and tested policy templates. No junk, jargon or unnecessary content. Simple and usable policy templates
developed over 25 years through practical use in the real world.
Further guidance on consumers:
Download this policy template with your company name and logo already added!
Document Preparation available with all document toolkits.
To get access to this file please click on Add to Cart to purchase for immediate download. If you have an alphaZ Subscription just click on Download Files to view all the files available to download.
If you'd like this policy prepared for your organisation along with the rest of your company policies, or help setting up your integrated management system, our remote support services provide direct expert input from our team, by the day, by project, or on an ongoing basis.
Code of Conduct when Dealing with Consumers Template
A code of conduct template committing to a high standard of customer service for all consumers, with the right to be treated fairly and considerately when using the organisation's products or services.
The policy has Approved By and Date Approved fields and carries a Public information classification, so it can be shared with workers, clients and other interested parties.
What the Code of Conduct Covers
- Commitment - high-quality products and services and customer service based on consumers' needs
- Fair treatment - the right to be treated fairly and considerately, as the organisation would expect to be treated
- Service - welcoming, fair, responsive and courteous
- Understanding needs - friendly and accessible, professional and well informed
- Vulnerable consumers - staff who deal with customers trained in dealing with vulnerable consumers
- Expectations - meeting expectations wherever possible, explaining when not, and saying what customers should expect to receive
- Confidentiality - maintained at all times
- Complaints and feedback - responded to effectively and used to improve products and services
- Response times - emails, electronic submissions and complaints acknowledged within 2 working days
- Customers' part - courtesy and respect, and the information needed to deliver the service
Written for Your Customers
The code speaks directly to customers, so it can be published on your website or given to customers as it stands once your details are added.
Using the Policy
Add your company name and logo, check each commitment matches what your organisation does and edit any that do not, then approve and date the policy and share it with workers and anyone else who needs to see it.
Who Needs a Consumer Code of Conduct?
Organisations that deal directly with consumers, including those working on consumer vulnerability or ISO 22458.
Works with the Consumer Vulnerability Procedure
The PP-1-17 Consumer Vulnerability Policy Procedure covers dealing with vulnerable consumers, and the TT-1-17 Consumer Vulnerability toolbox talk supports the staff training the code refers to. Concerns about a vulnerable consumer can be recorded on the F-Q102 Vulnerable Consumer Report.
Document Control
The footer carries the policy number and title, information classification, version and page numbers, and the approval fields record who approved the policy and when, so it can be controlled with the rest of your management system documents and listed on a document register such as the F-IMS20 Document Register.
Related Policies
Would you rather we prepared it for you?
Our Company Forms, Policies and HR Reset service prepares your policy set, staff handbook and HR forms as one branded set, tailored to how you actually run things.
Company Forms, Policies and HR Reset