This form allows you to capture details related to jobs, including job description, hours and work completed, materials used and job description.

Effective Form Templates

This form template is supplied in fully editable MS Word format and can be easily customised and edited. The document uses pre-defined style formatting throughout, with all text in Calibri font for improved readability.
The following document labelling is included in the footer:

• Form number and title
• Information-classification
• Version
• Page number / total pages

alphaZ documents - beautifully designed, tried and tested form templates. No junk, jargon or unnecessary fields. Simple and usable form templates developed over 25 years through practical use in the real world. No AI generated nonsense here!

Further Reading

Further guidance on service delivery and customer feedback:

• Controlling Production and Service Delivery Under ISO 9001
• Monitoring, Measurement, Analysis and Evaluation (Clause 9.1)
• Quality Management Systems Explained

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How to Download

To get access to this file please click on Add to Cart to purchase for immediate download. If you have an alphaZ Subscription just click on Download Files to view all the files available to download. This form is also included in the ISO 9001 Toolkit and every alphaZ ISO toolkit that covers quality management, so the toolkit route gives you this file plus everything else you need in one download.

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If you'd like hands-on help setting up your service job cards and customer feedback, or your wider quality management system, our remote support services provide direct expert input from our team, by the day, by project, or on an ongoing basis.

Service Job Card Template

A service job card for recording work done at a customer - the employee, job and customer details, the hours and work completed, materials used, and any issues, with the customer's signed confirmation. It also carries a short customer feedback section to rate the service. One card captures the job and the feedback.

A quality management system aligned with ISO 9001 expects service delivery to be controlled (clause 8.5) and customer satisfaction to be monitored (clause 9.1.2). This card does both - a signed record of the service and a quick, structured piece of feedback.

Built for Service Delivery and Customer Feedback

The card captures the service and the customer's view of it:

• The employee, job number, date and customer details
• The hours and work completed, and materials used
• Any issues or problems, and the customer's signed confirmation the job is complete
• A short feedback section rating the service, value and staff, with room for comments

What's Included in this Service Job Card

The form includes two versions 

• V1 - Job record - employee, job number, date, customer details, hours, work completed, materials used and any issues, with the customer's signature
• V2 - Job record with customer feedback page - ratings for the overall service, tidiness, staff, value and more, whether they would use you again, and space for comments and suggestions

Who Needs a Service Job Card?

Any service or field business that carries out work at a customer and wants a signed job record plus quick feedback in one document - installers, engineers, maintenance and trades. It suits businesses working to ISO 9001 that monitor customer satisfaction.