General guidance for facilitating and understanding consumer vulnerability within an organisation. 

Topics covered by this document include;

• Dealing with consumer vulnerability
• Identifying consumer vulnerability 
• Trigger examples for consumer vulnerability
• Alternative Arrangements 
• Record Taking
• Representation from third parties
• Sales agents responsibilities 
• Cancellation/withdrawal/unavailability of service 
• Complaints 
• Consumer Data
• Relevant Legislation

To access this file, visit the training talk - TT-1-17