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Designing a service well means designing it for everyone who uses it, including consumers in vulnerable circumstances. This assessment reviews the contact channels, information, sales, payments, compl..
Frontline staff see how well a service really works for vulnerable consumers, and whether they have what they need to help. This questionnaire asks them - about training, resources, procedures and bei..
When a member of staff spots that a consumer may be vulnerable, that observation can be logged on this form, which records the concern, reviews the risk factors and significance, and records the actio..
This form lets you record monitoring regarding vulnerable consumers - resources, staff awareness, training, consumer feedback, staff feedback, inclusive design services and other relevant factors. Act..