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The Quality Policy template outlines an organisation’s commitment to meeting customer requirements. It also provides an overview of the organisation’s integrated management system, its commitment to c..
Environmental Policy outlines commitment to monitoring and reducing the environmental impact of operations, increasing employee environmental awareness and training, preventing pollution, being a good..
The Health and Safety Policy Templates are provided in different version to meet different requirements.There is an ISO 45001:2018 compliant version There is a template which documents Health and Safe..
Register template for recording problems and issues. It include information on date, Person logging the issue, area/process affected, the issue and action taken...
Training talk on Problems, Complaints and Customer Care and including the General Guidance document GG-1-04_Problems Complaints Customer CareTalk Description;• Problems and Complaints Procedure, ..
Training talk on Management System and ISO Compliance and including the IMS1 IMS Manual, the GG-1-09 Integrated Management System (IMS) general guidance document as well as the GG-1-12 ISO Standa..
Training talk on Emeregency Lighting and including the GG-1-20 General Guidance on emergency lighting. Talk Description;• What is emergency lighting?• Emergency lighting requirem..
Training talk on Environmental Management and including GG-6-01 Environmental - General & ENV1-1_Environmental Staff Handbook.Talk Description;• Environmental Management System - responsibili..
This file can be used to record and detail a non-conformance review. Features a 6 step approach to define, analyse, correct and validate the correction of an issue that has been identified. ..
This document can be used to analyse and detail the impacts of a root cause problem. The file can be used in conjunction with F-Q69 if a more detailed and in-depth root cause analysis is needed.C..
Form for recording a test of business continuity. It can be used to record the test activity, the outcome of the test and any issues/actions identified during the process.Useful for ISO 22301 complian..
This policy sets out how the company will manage internal
and external communications. It provides an overview of internal communications with reference
to documentation, responsibilities and method..
This policy outlines the company’s commitment to maintain an
information security management system that meets the requirements of the ISO
27001:2013 standard.It includes commitments to protecting t..
Policy-procedure on detailing how problems and complaints are categorised and managed and overview of customer care.Procedure includes the following sections;- Problems and Complaints Procedure ..
General guidance on problems, complaints and customer care.Topics covered;Problems and Complaints ProcedureCompleting the problems formReview of Problems and Complaints (Analysis of problems and Root ..