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The Health and Safety Policy Templates are provided in different version to meet different requirements.There is an ISO 45001:2018 compliant version There is a template which documents Health and Safe..
Simple to use but comprehensive and intuitive issues register. This register can be used to log all issues including all aspects of investigation and action taken or completed in conjunction with/with..
This register supports compliance with ISO 27001:2022. This register provides a comprehensive listing and analysis of all Information Security risks and treatments and is intended to be useful an..
Register template for recording customer complaints. It include details on date, person recording the complaint, the complaint and action taken.Tracking complaints is important for business maint..
Training talk on Problems, Complaints and Customer Care and including the General Guidance document GG-1-04_Problems Complaints Customer CareTalk Description;• Problems and Complaints Procedure, ..
Training talk on Management System and ISO Compliance and including the IMS1 IMS Manual, the GG-1-09 Integrated Management System (IMS) general guidance document as well as the GG-1-12 ISO Standa..
Training talk on Emeregency Lighting and including the GG-1-20 General Guidance on emergency lighting. Talk Description;• What is emergency lighting?• Emergency lighting requirem..
Training talk on Environmental Management and including GG-6-01 Environmental - General & ENV1-1_Environmental Staff Handbook.Talk Description;• Environmental Management System - responsibili..
This form provides a template for completing a management review. You must complete and document management review at planned intervals to assess the performance of your management system.This form te..
Form for organisations that wish to record their objectives on a standalone document instead of as part of the management review. Your objectives should be input into the form and the columns in the t..
Form to document feedback from customers or service users. Can be used to measure and analyse levels of satisfaction. The information returned in each feedback form can then be input into ER5 Feedback..
Template form for controlling and managing customer credit accounts. Some organisations wish to use trade references as part of their credit account approval process which is what the trade reference ..
Form including the agenda for focus committee findings where the minutes can be recorded directly in the form. Areas of covered by this form include arrangements for:Health and safetyQualityEnvironmen..
Service job card template. Can include section for customer feedback.
Versions available;
V1Basic service job card template
V2Includes page for recording customer feedback - Rating 1 to 5 a..
This register can be used to log responses to customer questionnaires. Designed to correspond to F-Q12 - Customer Questionnaire, the column headings on 'Feedback Data' data input sheet match the..
Policy-procedure on detailing how problems and complaints are categorised and managed and overview of customer care.Procedure includes the following sections;- Problems and Complaints Procedure ..
General guidance on problems, complaints and customer care.Topics covered;Problems and Complaints ProcedureCompleting the problems formReview of Problems and Complaints (Analysis of problems and Root ..