A one-page quality policy template that covers what ISO 9001 asks the quality policy to include, ready for top management to approve and date.
This policy template is supplied in fully editable MS Word format and can be easily customised and edited. The document uses pre-defined style formatting throughout, with all text in Calibri font for improved readability.
The following document labelling is included in the footer:
- Policy number and title
- Information-classification
- Version
- Page number / total pages
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Further guidance on the quality policy and ISO 9001:
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Quality Policy Template
A one-page quality policy template for an integrated management system that conforms to ISO 9001:2026. It states the commitment to provide products and services that fulfil customers' specified requirements, lists the principles the management system supports, and covers responsibilities, quality objectives, review and communication.
The policy has Approved By and Date Approved fields and carries a Public information classification, so it can be shared with workers and made available to interested parties on request.
What the Quality Policy Covers
- Policy statement - products and services that fulfil customers' specified requirements, through a management system that takes account of the organisation's context and supports its strategic direction
- Customer satisfaction - a high quality of service, with customer feedback collected and analysed
- Requirements - meeting customer requirements and applicable regulatory and statutory requirements
- Continual improvement - of the management system, with everyone involved in making improvements
- Risks and opportunities - identifying and addressing those that could affect meeting customer requirements and objectives
- Quality culture - promoting a quality culture and acting with honesty, fairness and integrity
- Training and awareness - ongoing training and development of workers, and awareness of the management system
- Suppliers - appraisal and checks on outsourced services and approved suppliers
- Responsibilities - top management, managers and all workers
- Objectives and review - quality objectives set and reviewed at least annually at management review, when the policy is reviewed for its effectiveness
Built for ISO 9001 Clause 5.2
The policy contains each of the elements clause 5.2 asks the quality policy to include:
- Appropriate to the purpose and context of the organisation and supporting its strategic direction - the opening policy statement
- A framework for setting quality objectives - objectives set and reviewed at management review
- A commitment to satisfy applicable requirements - customer, regulatory and statutory requirements
- A commitment to continual improvement of the quality management system
- Communicated within the organisation and available to interested parties - the closing communication statement
Two Versions Supplied
The download includes the current policy, which refers to ISO 9001:2026, and P-1 Quality Policy (2015), which refers to ISO 9001:2015, for organisations still working to the previous edition.
Who Needs a Quality Policy?
Every organisation working to ISO 9001, where top management establishes the quality policy, and organisations completing pre-qualification based on the Common Assessment Standard, which asks for a quality management policy.
Included in the ISO 9001 Toolkit
This policy is part of the ISO 9001 Toolkit and is also included in the ISO 14001, ISO 45001, ISO 27001 and ISO 22301 toolkits and every alphaZ ISO toolkit that combines them.
Works with Management Review
The policy sets quality objectives and reviews its own effectiveness at management review. The F-Q3 Management Review form and the F-IMS40 Opportunities and Objectives Register are the companion records.
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